Privacy Policy

Solis Energy ("we," "us," or "our") operates the website solisenergy.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for solar installation services.

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with us by phone or email. This may include:

• Your name and contact information (email address, phone number, mailing address)
• Property information relevant to a solar assessment (address, roof type, electricity usage)
• Any other information you choose to provide in a message or form submission

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This information is collected through standard web analytics tools and is used in aggregate form to improve our website.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide solar installation quotes
• Schedule consultations and site assessments
• Send you information about our services that you have requested
• Follow up on submitted quotes or applications
• Improve our website and customer service
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

CRM and Lead Management

When you submit a contact form on our website, your information is stored in our customer relationship management (CRM) system, which is operated by GoHighLevel. This allows our team to follow up with you efficiently. GoHighLevel's privacy practices are governed by their own privacy policy. We only use this system to manage our customer communications and do not share your data with unrelated third parties.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you would like us to delete your information, please contact us using the details below.

Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for us to use your information (subject to legal or contractual restrictions)
• Request deletion of your information where no legal obligation requires us to retain it

To exercise any of these rights, please contact us at the address below.

Third-Party Links

Our website contains links to third-party websites, including QuotePath.ca and government grant portals. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: